Ordered an Arizona 6 tray dehydrator which I was very happy with. Decided to get the drying sheets to go with it as I was expanding my repertoire, duly ordered them & when they arrived I discovered that they weren’t the right shape as the Arizona model had changed since I had brought mine a couple of months before. Emailed customer services for a return authorisation so that I could get the right ones as they were showing on the website in the 8/10 tray section. I did not get a reply for a week, so called the main number. A very helpful lady told me that my email had dropped into the spam bin & she would forward it to customer services, she also informed me that the sheets I wanted were no longer produced, the photos had not been changed on the website. I was a bit disappointed but happy to keep the ones I had. Had an email later that day from customer services saying that they would be sending me drying sheets from another model that may fit my trays, and they duly did, another bonus is that I could keep my original order. Fantastic customer service & fantastic product, thank you!