Ordered an air fryer on the 15th December for a Christmas present. It was in stock with a 2-3 day delivery I didn’t hear from the company again and was unable to contact them by phone as they never answered and their mailbox was full Eventually I got a response to my email on the 4th January and they said there had been technical difficulties but they were up and running again and I then requested they just cancelled the order and issue a refund which was agreed I am still waiting for this refund despite a phone call to the helpline number (in Australia) who did on this occasion answer the phone said all she could do was email accounts and also emails to the company who just reply they will contact accounts. I emailed again on Wednesday but have had no reply. I would not recommend purchasing anything from this company and wish I had read the the reviews before making my purchase