Last week I bought a WalkSlim Pro 570 Walking Treadmill from Vitality4Life in Australia. The telephone number seems to match a Vitality4Life in Byron Bay. I notice that your email says Vitality4Life UK Ltd. Are you the same company. If yes, I can only say that I am quite appalled by the way in which Vitality4Life has addressed my concerns. On Thursday 16th April I received an email from Vitality4Life Australia thanking me for my order. The email also gave me a shipping number and Order number. On Thursday evening I discovered that the weight of the treadmill that I had purchased was 39kg. I realised that I had made a terrible mistake in choosing the WalkSlim 570 model because I considered it highly unlikely that I would manage to get such a weight into my apartment. I live on my own, I am an elderly woman who weighs 54kg. I have hardware in both my shoulders and a prolapsed/bulging disc L4-L5. With this covid-19 pandemic, I am not allowing anyone to enter my home, so there is no-one to assist me to get the treadmill into my home. The following day, Friday 17th April, I made a number of phone calls to Vitality4Life before a staff member by the name of Casha answered the phone (rather than the recorded message asking me to leave my name and phone number). I explained my concerns to Casha, who seemed to be kind and understanding, and I asked her could I possibly swap the WalkSlim Pro 570 Walking Treadmill for the WalkSlim 770 Mini Walk Pro Treadmill which is a lot lighter at 29.2 kg. Casha kindly said she would see how she could organise this, but that she first needed to contact the warehouse. She told me that she would then call me back. By the close of business on Friday I still had not heard back from her. The following day, Saturday 18th April, I phoned Vitality4Life to ask what was happening; however, I reached the recorded message again asking me to leave my name and phone number. I think they are not open on the weekend, so I waited until Monday 20th April which is today. I have phoned Vitality4Life about seven or eight times today, the first phone call at 9am and the last at 4.50pm. Each time I got the recorded message asking me to leave my name and phone number and telling me that they will contact me shortly. I also received a text message around 3pm telling me that they must be on the phone so could I please email them with my details, which I duly did. I am writing this review after 9pm and nobody has telephoned or answered my email. I appreciate that your company must be very very busy during this pandemic; however, I do not think this is the correct way to treat your customers. I sincerely hope you can take some action to resolve my problem. Kind regards Marian Flynn