I've been trying to get Physio for a shoulder injury for 2 weeks. They say they will call me back and they don't. I call again, the phone hangs up. I call back and finally get through to someone, they put me through to someone else. I get a hold of someone and they say i need to speak to a Vitality GP to get a referral. I ask to speak to someone, they say i have to download the Vitality GP app. I try to download the vitality GP app and I can't download it in my country. Going to pay out of pocket for Physio services that are supposed to be covered. Don't use Vitality.