I was convinced to shift from a more expensive insurance to Vitality. What a mistake! 1000 forms to fill for everything, multiple requests, time and resources waisted all to avoid taking care of me and of my claims. I was shocked. I cancelled my policy after less than a month. When I provided a bad review on Trustpilot they immediately contacted me stating that if I had not provided extra details about my experience they would have challenged my bad review. This is what they are. Very quick to discipline their disappointed customers, extremely inefficient (on purpose) when it comes to providing services. STAY AWAY