Over 3 months since my wife tried ti make a claim for treatment. Constant back and forth asking for more information from the GP. Even the GP has had enough and has verbally told us there is no more info to give. It’s a very recognisable condition that is not pre-existing (the GP has also put this in writing to Vitality). Vitality seem to be deliberately delaying in the hope that we go away. Unfortunately my wife has had to go private at her own expense due to the amount of time that has passed and the pain she is in. Easily the worst service we have experienced.