Took my mum to vivid care to choose an electric chair. Zoe was amazing- kind, patient, and so very helpful. She made sure mum tried out a number of chairs and went to huge lengths to help a 93 year old come to a good decision. In another shop the assistant had talked over her head. “Does she take sugar?” Sprung to mind. Zoe in contrast listened to mum, respected her views and treated her as an intelligent human being with valid opinions and needs. She heard the problems. Thank you Zoe - and the chair is a success! The customer service was the best I have ever experienced. I did not compare prices! We had already had a bad experience elsewhere and the the most important factor was a comfortable chair. Zoe kept us informed up to delivery. The man who delivered was helpful and efficient. Mum was alone when delivery took place. He refused a £10 tip my mother tried to press on him saying he was paid. He did not take advantage of an old lady - so lots of credit to him as well. I don’t think we are going to need a return or refund as mum is very happy with the Sherborne chair that fitted HER. Zoe and team have turned what was a bit of a disaster inherited from another firm into a triumph!