Hi, Please note from 14th December 2024 I have countinuesly followup for replacement of product i.e. wired headphone. I have received other brand pruduct and this product is faulty, right side speaker is not working. Very bad experienced..... product delivery also not in time getting.... I have sent an e-mail to support team - e-mail details given below - Ref. Order ID : 3405256 dtd. 09.12.2024 Ref. Product Name : PTron Raptor in-Ear Wired Earphones, Stereo Sound Headphones With Bass Headset with Mic. THIS ISSUE NOT YET RESOLVE... EVERY TIME YOUR PERSON REPLIED THIS IS FORWARDED TO CONCERN PERSON AND WILL RESOLVE 24 HRS...... BUT FROM 14 DECEMEBER 2024 I HAVE NUMBER TIMES SENT GENTLE REMINDER FOR RESLOVE THIS ISSUE ...... BUT DOSENT UNDERSTAND THIS ISSUES... PLEASE REPLACE PRODUCT AS PER ORDER GIVEN TO YOU AS TOP PRIORITY.... PLEASE DISPATCH ORIGINAL PRODUCT AS PER INVOICE RAISED BY YOU. THIS IS VERY HIGH PRIORITY