Recently, I had an unfortunate experience while ordering an iPhone X online. Instead of receiving the desired iPhone X, I was delivered an iPhone 7. Understandably disappointed, I immediately initiated a replacement request to rectify the situation. This review aims to share my overall experience and provide a guide for those facing similar issues. Initially, I contacted the customer care team to explain the situation in detail. After patiently explaining the situation, I was assured that my concern would be addressed promptly. However, it took a rather frustrating two days for the return process to be initiated. The delay in resolving the matter was quite disappointing, and it felt like the customer care team was somewhat lacking in efficiency. Thankfully, after those initial setbacks, the replacement process proceeded smoothly. After returning the incorrect product, it took another three days for the right iPhone X to be delivered to me. I must say, receiving the correct product finally brought some relief and satisfaction. While I experienced some delays and inefficiencies in the customer care department, I believe it is important to share my experience for the benefit of others who may find themselves in a similar predicament. For anyone facing a similar issue, I recommend utilizing the guide provided by the company. It offers detailed instructions on how to request a refund or initiate a return. Link: https://sites.google.com/view/vlebazaar-helpdesk