Don't waste your time.
Vocal Views’ organization and payments have always been a mess. You almost never qualify for studies so even before the other problems it’s almost not even worth taking the time to apply to studies with them. They struggle with communication and are usually extremely difficult to get a hold of. They are consistently late on payment when you happen to get into the extremely rare study you qualify for (yes, longer than 21 working days). One time I even had to email them for weeks in order to get them to pay me at all, and their staff often don’t know the actual parameters for their studies. For example, I was explicitly told that I could participate in a particular study on an Android phone, which turned out to be incorrect. I showed up and had to be turned away because the study would not work on that device, which made it a big waste of my and the client’s time. If I were a prospective client of Vocal Views, I would not hire them to conduct research as, from my experience, you can’t trust them to provide a quality service. As a participant, I will be staying away from VV and sticking with more reputable websites like Respondent.
Those are all past experiences I’ve had with them, but this recent occurrence is the final straw. I participated in a study on gaming recently. There was the main part of the study and then, at the end, participants completed a short 5-10 minute survey. Unfortunately, due to a technical issue on the researcher/Vocal Views’ end, I and several other participants were unable to see the survey. All we could see was a white screen.
I then spent the next 40+ minutes troubleshooting the survey issue, communicating with the team about the problem, and waiting for them to fix it. Keep in mind that this time extended way past the original end time for the study, which meant that I was not being paid to stick around for an extra 30+ minutes. However, I was committed to completing the research. During this time, I was verbally assured that I would be fully paid for my participation. Unfortunately, they were unable to get the survey to work but eventually, the main researcher told me I was free to go via written message on Zoom, which I took a quick photo of in case there were any problems later down the road.
As you may already have guessed, I, of course, did not get paid the full incentive for my participation. After being late on paying (as per usual), Vocal Views opened and resolved a “dispute” against me, shorting me a chunk of my payment. I immediately reached out to them explaining the whole situation and have now been emailing back and forth with support for weeks to no avail. They are adamantly unwilling to pay me the promised incentive and are unwilling to acknowledge the reality of the situation, which is that I was hired by Vocal Views and I did everything that was asked of me — onboarding calls, email confirmations, responding to texts, a tech check, waiting for an hour prior to the study, and doing everything possible to complete the end of study survey — which means that it’s their responsibility to make sure that I’m paid in full. I last spoke to an individual who claims to be the highest person in the company and just keeps saying “you didn’t complete the survey.” Yes, I didn’t complete the survey. It was physically impossible for me to complete the survey and I spent more than my fair share of time on that portion of the project. The participant is not responsible for technical issues on the researcher’s end.
Unlike reputable websites like Respondent, Vocal Views does NOT protect its participants. It’s up to Vocal Views to have systems in place to ensure that participants are paid. Instead, every time you work with them, you’re taking the chance that they’ll just tell you “too bad, so sad, we’re not paying you” for whatever reason. There are many other reviews echoing similar situations. Sadly, you can do everything right and still be left short or with no payment at all.