Myself and my partner have been dealing with very kind, friend gentleman over the last month with changing my phone. His name is Fran, he works in the Guildford branch and he has been nothing but helpful, patient and polite! Fran was helpful from the first visit right until our last visit today. Every question answered to the full, very friendly with our little one and we are super happy. Although we have a vodaphone right on our doorstep, Guildford branch will always be our go to from now. Thank you Fran for your help! We are both over the moon with our phone.