Just don't bother with this lot. As many other customers have said on this site,their customer service serves only to drive you insane. I am normally a very polite, calm professional person who ended up swearing my head off at Vodafone's staff have an amazing inability to do anything other than read off a script and tell you that they can't progress your call without all security details. Yet you can email them but not much point as they don't seem to understand the written word either. I only wanted to end the mobile phone contract, after almost 9 years of increases and no better service. I was totally ignored when I repeatedly demanded to speak to a manager so have written an old fashioned letter in addition to the several emails telling them that as far as I'm concerned they've been well notified and the phone contract is finished. Why oh why don't OFCOM shut this shower of incompetents down is beyond me. AVOID at all cost if you want to keep your sanity!!