Have been with them for few years and one home switch has become my biggest mistake. They have made us suffer for last 45 days and still not resolved. First they sent the new router to old address and since there was no one to receive, the router was taken back which I was totally unaware of. The activation was delayed since there was no line at my new address. They sent an engineer after 4 days and he took two hours to install a new connection port and finally the internet started with the old router only to get disconnected completely just after 10 days since the new router/ broadband hub (which was never delivered) was returned and that meant my account was canceled and closed. Had to spend 2 hours on phone to find this out. Was told that I would have to wait till another 48 hours before I could place a new order. Finally got through with the new order after 2 days and was told that an engineer from openreach would be coming up to activate the connection. Luckily this time the router was delivered to the correct address and time but engineer decided not to turn up in the designated time slot. No update from the openreach to Vodafone about what happened and we are still without the internet. Pathetic service and absolute unprofessionalism from such a huge company.