I would give it a zero if I could. Vodafone has done nothing else but disappoint me and my husband. Got tricked into a very nice trade-in deal with a £150 bonus if you upgrade your phone. Gave him £280 for his old phone, and have told us that all that money together could be used as a credit to pay off the remaining balance on his old phone after he got the new one. We’re now furious after almost an hour on the phone with the useless people on the customer service 191 number, being told we are not able to do that and they don’t know what to do now about that. Well if they don’t, how can we know?? Bunch of useless people, I will 100% cancel Vodafone after finishing the contracts I’ve got with them.