5hrs of phone calls to Vodafone. Requested a better deal with broadband and SIM and transfer the account to my partners name as they deal with the house bills. Nightmare going through security checks each department you speak to. Absolutely total shambles. Was told that a SIM deal did not exist that I wanted, even though it was on a Vodafone website, even a manager said the SIM deal was not available and then apologised and said it was available to new customers and he said staff needed training. Then he said it was too much hassle to change the SIM deal over and I should just accept the deal set up. Then they had to transfer the contract to my partners name and messed that up, finally we received an email with the new contract and it's wrong. After 5hrs on the phone I lost the will to live, if you treasure your sanity avoid Vodafone. Even when I went through to their complaints email system, it timed out and I had to write it all again...god knows what mess they will make of my complaint...I'm dreading them calling me back, I have a headache and Im so tense I could scream!!! 0 stars if I could.