Absolutely horrendous experience after being a customer for over 10 years. Took out a new contact including entertainment which I always choose Spotify as part of the package. I have had the same contact for years and just renewed it basically after my old one ended. Vodaphone never told me there was a deadline to sign up to Spotify after my old contract ended and when I came to transfer everything into my new phone and restart Spotify the link sent didn't work. Cue an agonizing 2.5 hour phone call to try and sort it. No resolution but was told it would be fixed in 3-7 working days. Called to chase ... again cue another agonizing 3 hours on the phone with various different departments to be told that Vodaphone don't offer Spotify now, but that I should have access to it as my contract was signed before this arrangement ended. A technician then disconnected my entertainment and reinstalled it as part of trouble shooting and I was then told I couldn't get Spotify as my entertainment had been restarted after the arrangement had ended BECAUSE THE VODAPHONE GUY DISCONNECTED IT!!! Then began the horrifying decent into the complaints team...hours of calls and an offer of my contract being terminated free of charge and £10 good will. Absolute joke. Vodaphone can't fulfill their contractual obligation to me and I'm left paying for something I can't receive. Final resolution has been to remove entertainment from my plan and offer £100 towards Spotify. This doesn't cover the full cost, not compensate me for the hours of my time or acknowledge the fact Vodaphone have broken their contractual obligations. it's absolutely outrageous and has taken weeks of my time causing huge amounts of stress and frustration.avoid!!!!!!!!!!