Worst company I've ever experienced. Corporate theives and liars. Due to their incompentence, wrongly charged one-off fee for house move of broadband which I've been disputing since May!! Thank goodness for shop staff in Folkestone, who have been amazing and very sympathetic. I've practically moved in there! However, despite the manager's endless promises, they have absolutely NO influence when it comes to matters of bills etc. So I've spent literally HOURS on the phone to more incompetent vodafone staff - line dropped on several ocassions, put on hold for what seemd like hours and endless contradictory communications. It's a great model - they charm and seduce you into long contracts, then once they have you, they treat you like dirt. And woe betide if you ever have to challenge them on a wrong charge on your bill. Utter disgrace. Sadly, they have so much power over us because of our reliance on broadband and mobiles, they clearly couldn't care less about delivering good customer service.