I've been a Vodafone customer for 8 years and never had any issues, although this is when I've been going through new contracts. However, recently trying to change my contract to sim only through a third party that I've used for the 8 years I've been with vodafone has now been impossible. I've received multiple explanations and reasons as to why it's been so challenging from vodafone but none have been correct. In the time it's taken them to resolve the issue another 2 months' worth of contract that is no longer an obligation has occurred however they won't waver the fee. They just seem to care about the money My partner has had a similar issue with their broadband as well. I've had other horror stories from friends. Vodafone used to be a good company but I would honestly avoid them now if you're thinking about choosing them as a provider.