Just to share some thoughts on a recent experience I had with your technical support. The agent I spoke with was friendly and clearly trying their best, but there were a few hiccups that made the process a bit frustrating. It took quite a while to get my issue resolved. I was put on hold multiple times, and eventually, my call was transferred to another person. This made the whole experience feel drawn out and a bit disorganized. In the end, after over 30 minutes on the phone, I was told that I had simply consumed all my available data. This could have been communicated much earlier, saving time and reducing frustration. There have also been times when intermittent internet issues were resolved by simply resetting the session on my node from your end. However, it often took a long time for this solution to be realized and implemented, causing unnecessary delays. I’ve had a smoother time with Ooredoo's customer service, and I think Vodafone could benefit from a similar approach. It might help to give your support team more training so they can handle issues more efficiently without having to pass customers around or put them on hold for so long. Better training could really make a difference, helping your team solve problems faster and keeping customers like me happier. I love Vodafone and would love to see these improvements in place. Thanks for listening to my feedback. I hope it helps in making things better.