If I could sum up my experience with vodafone.ro support or allocated account "specialist", it would be: Kafka lives but it's small child compared with the behavior of this company. If I could give a note, today would be - infinite, not zero. I am a more than 20 years customer of Vodafone and I never believed this can happen as all the pervious experiences were positive (but if you can check, last positive review is from ... 2020!!) Effectively, the employees does not care about the clients. You record a complaint and they just ignore it until you have to decide if it's worth or not wasting time with it. My "dedicated account specialist" ignored all my messages more than three weeks, putting me today, after almost one month in the position to close all my accounts with Vodafone. All the emails sent to claims department (four of it) ended with the same result: "your complaint was forwarded to department manager and we will take care of it". And this is it, all they have done (if they did it). So, it is up to you if you can accept such a mockery and ill treatment from them, after investing thousands of euros in this vendor. I cannot.