Login
Start Free Trial Are you a business? Click Here
Anonymous
I needed a SIM card when I was studying in Ireland last fall. I tried signing up with Vodafone but was experiencing some technical difficulties with the number and it was hard to reach a representative. I was frustrated with the customer service so I switched to Three soon after that. I cancelled my Vodafone membership and deleted my account. I used Three for the entire duration of my stay in Ireland, before I moved back to Canada. It’s now July and I’m noticing monthly charges to my credit card from Vodafone since October. I haven’t used this SIM card at all since then and it should not be possible to still keep getting charged. I contacted an online representative and gave them the Vodafone number and every possible email that could have been linked to my account. I gave them every transaction number I have access to and I had to call my bank for assistance just to make double sure there was no missing information on my end. The online agent for Vodafone can’t locate my file or identify me AT ALL. So I have no account, and yet I am being charged. Now I am going through a painstaking process of disputing these transactions and HOPEFULLY will get at least some of my money back. I’m no longer in Ireland so I can’t exactly go to the store in person. I do not recommend this service whatsoever.
1 month ago
Read Vodafone Customer-service Reviews
Vodafone Customer-service has a 1.4 average rating from 217 reviews