​A Nightmare with Vodafone Broadband: A Heavy Toll on Business and Mental Health ​Where do I even begin? My experience with Vodafone broadband has been an absolute nightmare from the start, and it has caused me a significant amount of stress and professional damage. While I'm sure their service works perfectly fine for some, if you encounter a problem, be prepared for a truly appalling customer service experience that I would not wish on my worst enemy. ​The saga started when my broadband stopped working. What should have been a simple troubleshooting process became a maddening ordeal of nine separate attempts to get a resolution. Each phone call and online chat was utterly pointless. I was met with overly confident agents who repeated the same unhelpful, scripted answers and never seemed to listen when I tried to explain the unique and convoluted situation. The lack of communication and care was astounding. ​The situation was made infinitely worse when, in a bizarre attempt to fix the issue, Vodafone sent me a second router on what turned out to be a second contract. This not only failed to solve the problem but created a new layer of chaos. Thankfully, this new contract allowed me to cancel within the 14-day cooling-off period, but the damage was already done. ​As soon as the contracts were canceled, Vodafone pulled the plug on everything, leaving me without any internet connection at all. As a result, my ability to run my business has been severely impacted. On top of that, the immense stress and frustration from being constantly messed about and ignored has taken a heavy toll on my mental health. I am now forced to wait until September 23rd for my new provider, Sky Broadband, to connect, leaving me in a state of professional limbo. ​I will never, ever recommend Vodafone to anyone. Their customer service is an absolute disgrace, and they have shown a complete disregard for their customers' well-being and livelihoods. Save yourself the trouble and choose a provider that actually cares when things go wrong.