I contacted the Vodafone customer service department today to ask for a PAC code as I believed my contract was due to end today and I want to move over to EE. The man I spoke to immediately had a bad attitude and seemed to take it as a personal insult that I wanted to leave. I explained that I found the network coverage with EE a lot better on my partner's phone and could get a good deal with them. He accused me of lying that the network coverage was poor at times because my average data usage is 384mb of 500mb per month and sarcastically said "well it must be working if you use that much!!!" I again explained that sometimes it worked and sometimes it was absolutely rubbish and said I'M the one using the phone so I know the experience I've had! To which he replied .. "So you must be quite a high Internet user then!!!" I simply replied "yes" and he just went "hmmm" in a sarcastic, patronising tone. I do use my phone internet when I'm out and about, that's what it is there for and I shouldn't have to justify that to some stuck up, rude, disrespectful idiot on the phone. I have been a customer with them for atleast 8-9 years and can't wait to leave. He was ecstatic to tell me that my contract doesn't end until September. I asked why it says 24th June on my online account? And he said because we allow you to upgrade 75 days before your contract is due to expire and underneath the upgrade date is my contract end date..I checked again..and no it isn't!! It doesn't explain these things anywhere. The FAQ section is rubbish and doesn't cover enough topics/questions. I ended up hanging up on him in anger and went on the live chat to make a complaint. I knew their customer service was meant to be rubbish but I didn't expect to be treated like a criminal for wanting to leave them. Absolute joke of a company. I would NEVER use them again and encourage others to avoid them like the plague.