Stay away from Vodafone at all costs. If Vodafone is the only provider in your area, consider tossing your phone in the bin and getting back in touch with nature. Take up gardening, get a dog, go on long walks and live a life that's bright and free in the absence of this cancerous, lying, band of thieves. I have lived in the UK for 5 years now and signed up with Vodafone when I arrived. Service was always crappy but relatively devoid of nightmares until I wanted to cancel one of my mobile phone lines. It SEEMED like a simple procedure and I was informed that it was complied with on the spot. It was not. Time passed before I noticed my automatic billing had continued to pay to keep a second line open that I had not used. I brought this to Vodafone's attention and they claimed they had no record of me ever calling and that it was some figment of my imagination. There was nothing they could do... No refund just empty apologies. This was the second of several times. GUESS WHAT?! The line is STILL open. Every time they claim that I never asked them to close it and there's nothing they can do. Every time they tell me it's taken care of. Every time they tell me some new lie. Most recently they claim that it's IMPOSSIBLE to cancel anything by phone and that I have to go to the local office in person or write a letter. So who have I been talking to on the phone all this time? I would honestly sue them if it wouldn't cost me more time and money than these filthy lying, liars have already cost me.