What a joke of a company!! Was told I could get an early upgrade instore by the online chat team.. they lied because I went to my local store that weekend and told no, it has to be done over the Phone. So I called the same day and placed an order for up grade and was told it would be with me 2 days later.. it's now 10 days later and still no phone!! Every single time I've called (around about 9) I'm told the order will be 'pushed through' and delivered to me within 2 working days.. the online chat team told me whilst I was online that they had called the couriers and that they would definitely be delivering my phone that day.. I called the couriers a few minutes later and, what a surprise! They hadn't called because there was no order for me on the couriers records.. hilarious! I still have no phone and I'm about to start paying for it as of tomorrow when Vodafone take money for the new tariff out of my account.. theft perhaps?.. the saga continues..