Dear Vodafone, I was in Vodafone's Watford store yesterday and their employees have the worst customer service. I visited the store to hand in my phone for repair. It was covered by insurance, and the claim was reported and logged the day before. The insurance department said to go to the Vodafone store to hand in the phone for repair, which I thought would be a simple task, how wrong I was: 1. We waited 30 mins before we were served 2. Once I was seated the sales representative was rude and unhelpful 3. They could not find my account on the system 4. The account was only found after I suggested looking up my address 5. They took my phone and wiped it clean of data. 6. They then contacted the insurance department, but they were informed they couldn’t find our details on the system 7. We were then informed that they could not assist us and we would have to come back in a few days time. 8. On asking whether the problems we faced could be documented, they said they could not be documented 9. I then requested to see the manager 10. The manager said that the problems we faced could not be documented on the system 11. I requested that they document them by writing down the issue, so I had confirmation and evidence of what had happened, they said they could not. 12. I then asked for the manager’s name, they said they could not tell me their name. Key issues 1. 4 hours wasted coming into the Watford Vodafone store 2. Rude and unhelpful staff 3. Issue not resolved 4. Issue could not be documented 5. Manager could not tell me their full name Bad customer experience. At this point I would not recommend using Vodafone to anyone! Please contact me to resolve!