I cant go in into much detail or ill be here all day. iv been with Vodafone 12 years.my last contract was taken out in 2012 in 2015 they started charging me an extra £2.96 a month because I don't pay by dd.(I never have) I'm in the long process of trying to get a refund. I only noticed by chance this charge as I don't get a itemised bill. as far as I'm concerned a company cant charge you more without first letting you know. the last two idiots iv spoken to have been hopeless. iv got a supervisor calling me Monday but iv heard this one before. Its not the money that bothers me its only about £20.00 its the point of the matter. Vodafone years ago had great customer service now its non existent.