DO NOT USE THIS COMPANY!!! I have been with them for a few years, at the beginning they were ok, but in the last couple of years their customer service has just become atrocious. It is impossible to navigate through their telephone menu to get to the right person. You can be on hold for long periods of time before speaking to someone. The representatives are poorly trained and you get different answers from different people. I had a problem with my phone where I couldn't use the internet. I called about it several times over several months. They kept telling me to reset network settings and sent me a new sim card twice. Nothing helped. Then they decided that the problem was with the phone, but they refused to fix it for free as it was past the 1 year warranty you get with iPhones (even though I was on a 24 month contract). They also expected me to live without a phone for 7 days - unacceptable in this day and age. They did offer to give me £20 to buy a temporary phone - but you can't get a smart phone for that money. So in the end I decided to live with it until my contract ended, and then move to a different provider. I called them to find out what the process of leaving was and was told that one month before the end of my contract I can call and get a PAC code, and then give it to the new provider to transfer my number. They said all I would have to pay was my line rental for the last month of my contract (which is about £27). However, about a week after I changed provider, I received an invoice from Vodafone for about £140 - with no explanation about what it is apart from it saying "early termination fees". I tried to call them and spent over an hour being transferred from person to person, being sent back to the main menu and even being hung up on. When I finally reached someone who could supposedly help, they said they can't tell me anything until my last bill is generated in August. Not sure why they have sent me an invoice then if the bill hasn't even been generated yet? They are obviously trying to extort money from me now that I am no longer their customer. Can't wait to hear what their explanation is regarding this charge. Needless to say I will be disputing it. In short - worst service ever, AVOID AT ALL COSTS!!!