Wow, looks like I am not the only one. What a company. Throughout my 2 year contract the 3G has been, to all intents and purposes, non-existent - including in places where others are getting good, strong signals at the same time. I am in the process of leaving them at the moment. What a desperate struggle. Their web chat service is nothing short of a bad joke. I spoke to someone last month to find out the exact date of the end of my contract. It was 33 days away, he told me that I had to give them 30 days notice. I asked if I could give them 33 days notice (for obvious reasons), but the answer was "no", and I was told I had to get back in touch in 3 days. It took a long time to get to this point, as I was basically ignored for most of the conversation so this person could throw some fairly rubbish new contract deals at me that were considerably worse than the one I am moving too. He even had the nerve to tell me that if I stayed with them then the new (inferior) deal would be 'rewarding' me for my years of service (only 2 years, but he was convinced it was 8). Anyway, got back in 2 days and went through the whole thing again (internet chat), including the sales pitch, despite me saying I just wanted to hand in my 'notice'. Eventually got transferred. Next person did the same thing. Got transferred again but was put on hold. Was on hold for about 30 minutes, and then, bang, end of conversation. Tried to restart another one and lo and behold, I can't as the web chat is down. I'm fuming at this point, so try it on an Ipad. Guess what - the web chat is working on that while it isn't working on my laptop........ call me cynical etc etc. And again, guess what - the whole thing is repeated, including being cut off after being transferred. So I try ringing. This has taken me a couple of hours and it is now 20 minutes before the customer service is closed. Guess what, when I get transferred to the relevant department it is closed, more than 15 minutes early. I have printed out the conversations that I had, so as far as I am concerned, I have told Vodafone that I am leaving and I will simply cancel the direct debit. I'm sure they will 'try it on' but I'll cross that bridge when I come to it. Then, today, 2 days before the end of my contract, I start a web chat to try and get my PAC code, and lo and behold, just as the conversation is going somewhere, I am cut off and now the web chat is 'offline'. And, guess what, it works on my Ipad! There is no email whatsoever, otherwise I would just send them an email saying I'm off. I will try to ring as well of course, but it seems like they are going to great lengths to basically ignore me and make it impossible for me to leave Vodafone. As in, literally impossible, because they simply disconnect me everytime I tell them I'm leaving and then stop me being able to get in contact with them from my computer, and then do the same when I contact them from another computer/ tablet. Oh, and don't bother e-mailing a web chat conversation to yourself to keep a record. I did this just now as I'm not at a printer. Guess what - no email! So that conversation has dissapeared. I'm sure there will be no record! So, I'm sure I will face issues when I just cancel the direct debit - but what else can I do? I quite literally cannot tell them I am leaving. I have a print out of a conversation where I say I am leaving, so I will keep hold of that and hope for the best. Disgusting customer service, foul, awful little company. Not just a bad company, but a company that seems to actively scheme against it's customer (in my case at least) to make their life difficult. Morally reprehensible, and I look forward to no longer having to deal with them.