I have only been with this company for 13 months and I hate them more than I hated EE - which is saying something. I received a text off of Vodafone in June advising me that some charges were changing and to look at the website for more info. I did look at the website and it said that as the RPI was going to raise more than 0.9% I could cancel my contract. I wrote the letter like it told me to, sent it by recorded delivery and it was signed for on 11/07/2015. I still haven't had ANY response to this letter. I spoke to someone on the online chat thing, who tried to tell me I couldn't cancel and everyone received the text message for information purposes - untrue as the website said that the information only applied to the people who had received a text message from Vodafone (a blatant lie then?) I still haven't received ANY response to my email and Vodafone don't do email addresses for the public? REALLY? What company in this day and age doesn't have an email address for correspondence? Then, I got annoyed even more when someone fobbed me off with a FAKE email address - really?! ridiculous! My mobile data (which I pay for every month) doesn't work, I constantly have to look for a wifi spot, my online account doesn't let me in, but this doesn't bother Vodafone, it bothers me though. I would actually like to look at my bill, not talk to an adviser every month. I have contacted a solicitor about this company - they are taking it further for me. This is the worst company I have ever been with - please don't ever go with them, they are awful.