Consistently terrible customer service in every way imaginable. Online chat doesn't work on Chrome, had to download Firefox, when I do the password reset the brand new reset password often doesn't work, Agents on the phone have network issues so it hangs up occasionally or they can't hear what you're saying at all. If you do manage to speak to an agent they do at least try to be helpful and are friendly but even then resolving something that should be very basic usually takes a few hours, and whenever the call fails (which is very often), you have to call again and start from scratch. Also agents pass you to another team after around speaking to them for around 20 mins, and you have to start from scratch. I will definitely be switching to another network as soon as I can get out of my contract, purely because of the stress that speaking to their customer services causes.