AVOID LIKE THE PLAGUE. 3 problems spanning over a 13 month period to resolve. Over charging, false promises and blatent lies in regards to the "deal" they are offering you which is never written down in the notes so you have no way of proving what they said they was offering you. When you ask for a call to be pulled they are mysteriously no longer on record. Staff putting the phone down on you. Staff refusing to escalate to management, staff lying about writing notes on the system to show what they have done. I have had 19 callbacks set which no one has ever called me back on including managers! Waiting for 10 days at a time to be called back then having to chase again! I have probably spent a week on the phone to this company over the past year. I have been mis sold a tablet that I didnt even want by some upselling agent calling me directly, stating I will only pay an extra £2.00. Turns out its more like £25.00 a month!!! 1 month and half later STILL this has not been resolved, the call hasnt been listened to. I've been told I have to wait another 5 days for a callback as they are raising the case again. (3rd time). Call after 6pm and youll get a call centre in CAIRO where you will be lied to so they can get you off the phone. They will give you false names and I.D numbers or point refuse to give you their name and I.D number. Managers will put the phone down on you or refuse to help. Complaints you put in about these agents and managers do NOT get looked at. SHOCKING levels of customer service, I have never known any company like it. They need to be wiped off the face of the earth. I cannot wait untill september comes around so I can leave this bag of ISH company forever. AVOID AT ALL COSTS.