If you are considering taking a phone contract out with Vodafone, I urge you to think twice about this!!! I was lured in by their cheaper rates and promise to have great mobile network connection everywhere which quite frankly isn't true.
Ever since getting my phone contract with Vodafone 5 months ago, it has been nothing but a burden to me. For the first 2 months of my contract i was unable to make or receive calls or text messages which a massive pain! Since that has been fixed it has been my internet that is not working.
I pay £35 a month for unlimited calls & texts and 6 GB of data with a HTC one M9. There has not been one point of my contract in which i have been able to use my phone to its full capabilities due to Vodafone's poor network problems. I have spent close to 24 hours of my life over the past 5 months trying to sort out these problems. I have made over 100 calls to Vodafone's customer support which isn't support at all, been into the local shop over 15 times and nothing has been done! They are incredibly rude and do not help at all! No one has told me what is wrong with my account and nothing has been said about when it is going to be fixed.
I have tried on many occasions to cancel my contract as they have broken the contract that i signed with them when i took it out but each time have been told i will have to pay in excess of £600 to cancel it which i will not do. I am now taking legal action against them to get this contract cancelled so i can go with a mobile operator that will provide me with what i am paying for.
If you are reading this, I can't stress this enough; DO NOT GET A MOBILE CONTRACT WITH VODAFONE!!!
9 years ago
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