Cool off period, not so cool! I was already a customer with Vodafone, having landline & broadband (Superfast 1) for 18 months and out of contract term. I called to upgrade to SF2 & get a get mobile sim added to my account. I was given a bundle price and term for 2 years which I accepted. On receiving email confirmations, the price was completely different, I called Vodafone and they wouldn't budge on the price, so I asked that I cancel everything under my "cool off period" and go back to superfast 1 as I was before. I was given three options, go back to SF1 but the contract would re-new for 2 years, stay with SF2 and contract would re-new for 2 years or leave altogether under the "cool off period". I told Vodafone I would switch to another provider but as an essential worker I would need a seamless switch over and I will get in touch with other providers. Vodafone cut off my landline & broadband the very next day! Was without connections for two weeks but I am now happy with my new mobile phone provider and my home bb/phone provider. UPDATE-13/05/21 Just received an email to say that, if I do not return upgraded Pro router I will be charged for it. I did not receive upgraded router because I cancelled before receiving it. When will I be rid of Vodafone? Chat ID 766562589901373255 if Vodafone want to have a look?