In a nutshell Phone broke 17th August, promised new one in store 1st September, didn't turn up. Promised new phone 11th September, didn't turn up basic answer was "tough, you'll have to wait." After 4 hour web chat and phone call ( yes 4 hours) with "customer service" promised new phone would be delivered to my home address on 15th September, after staying in for 10 hours for delivery, no phone and no explanation. New phone promised in store today, guess what? no phone. Store manager told me it was nothing to do with Vodafone it was the repair company! Only given 1 star because I have to. This is, by some distance the worst "customer service" I have ever encountered.