I ordered 2 sim cards on the 16th and it is the 23rd now. 1 has not arrived. the 1 that has arrived has ZERO coverage. every time you switch phone on it says NO NETWORK COVERAGE so cant even make a call never mind text data, etc... so called Vodafone after 2 days thinking it would sort itself out while numbers etc were being transferred by PAC code. over the next 4 days I have called, chatted and emailed Vodafone only to be told after waiting upto 1hr 20 mins (min 40 mins each time) that there is an emergency their end and they cut the call. I have used online chat and told them the issue and mid conversation the chat cuts off also my calls cut off when I get through to the department on phone. it seems like they don't know how to fix so they either say hold on I pass you through to a team and I find myself back in the que listening to the automated options I just spent 40 mins going through already or when the person picks up they cut the call. I have counted .. wait for it.. an unbelievable 22 calls to Vodafone where my call has never made it to the end., it always cuts off. well yesterday finally I have had enough and still in my 14 day get out clause I called to cancel both. guess what.. the call cut off but straight after I got an email to say they had disconnected the number! this meant that any pac code to keep my number could not be received by text to the phone as they disconnected the number! I called for THREE hours last night and spoke to 5 advisers who each cut me off or dropped my call. this morning before the rush I was up at 5 on chat.. no joy getting an adviser and 7.30 - 10.15 I was on a call being passed once again pillar to post to get hold of the PAC code. I did not get it. so the number I have had for 22 years is somewhere out there in the world for anyone to get thanks to Vodafone and their shoddy service. when I called to tell them to cancel the contracts they said I had 35 days to use the pac code. when I use the pac the service with them would disconnect. instead they immediately disconnected me leaving me without communications and causing considerable damage to my company as I couldn't take bookings or field customer calls etc.. that aside the time and anxiety this has caused is immeasurable. the only number I could get through on is a chargeable number that has now cost me £80.60 in calls. thanks a bunch Vodafone. get this. in my desperation I even went in store but the woman laughed and said I would have to call them once again. extreeeeemly frustrating being left on hold and told all sorts of stories being told you are being transferred to another department and doing security questions over and over and all for what? last night I was so stressed with it I couldn't sleep and all day today I have been on the phone sorting this. it is now finally sorted buut has taken a further 2 hours of my time. I am exceedingly stressed and as for the other sim card?,... you guessed it it never arrived but guess what.. they charged me £25 for a months use of it and now I have to call again to get a refund... DO NOT EVEN CONSIDER VODAFONE. COVERAGE IS POOR AND SERVICE IS EVEN WORSE. good luck trying to get hold of anyone. one interesting point though. online there is a chat service. when you select that you want to leave it says "sorry you are leaving and goodbye" but there is no one to help on chat due to high demand... if you click that you are a new customer or have a bill query .. hay presto! you get through!!! this company is a joke... and then some. im actually getting trading standards onto them and it became such a fiasco calling and getting cut off over and over with no call back that I started recording the calls. im so infuriated and stressed out with Vodafone that I am going to put on YouTube later for all to hear. the last guy I talked to actually laughed down the phone at my predicament and then ... dropped my call after I had waited 42 mins to get through.