Hi There, So basically I am a vodafone customer for 5 years now mobile and also broadband. I was moving home so I thought I will carry my broadband package with myself instead of cancel it and make new contract with another company(my biggest mistake ever). End of July I told to vodafone I will move home and I scheduled my activation date for 10th of August at my new home (that was my moving in date). First off all they messed up the address they had put down Flat B instead of Flat D.. i would say that was an honest mistake it could happen with anyone. After that I called them on the 6th of August and I told them I would like to make a correction about my address. They told me that’s fine but unfortunately We need to cancel the current order and make a new one. I said that’s fine then the customer service adviser said the next available date is 23rd of August?!?! What the hell? The funny things is my new home address in Newbury literally the vodafone HQ 10minutes from me by car:) I said that’s fine I will be on holiday so I will be back on the 22nd of August so I can be here on the 23rd when the activation date is due. Today (23rd of August) I plugged in my router cause I though finally I have internet but obviously I was wrong there wasn’t any internet. So again I needed to call them: The guy said unfortunately they needed to cancel the order again because the previous tenant didn’t cancel their broadband so vodafone wasn’t able to set up the line. The funniest thing is if I don’t call I would never ever figured this out as vodafone didn’t send me any email or text message about this issue. So I needed to set up a 3rd order which activation due on the 6th of September!!!! So above all I am living 10min from the Vodafone HQ and I need to wait 2 weeks again for the internet. I started this process on the 28 of July and I will have internet on the 6th of september?!?! And all this vodafone’s fault cause the ground team,customer service advisors are incompetent. Worst company ever please never ever use them!!!