Ordered a sim online via their website. Did not arrive so I tried to contact Vodafone. Initially went through an AI chatbot which was the stupidest AI I have encountered with this type of service. Then was referred to a human text/chat response who could not help. Advised to call their phone helpline and placed on hold for over 2 hrs. Advised they would send a SIM card, which they did but could not be activated. They then sent out another SIM card which worked, but were unable to switch numbers to from another sim which previously on Vodafone. I have run 4 accounts for my family for 10 yrs. This poor service has been going on for 3 yrs now, every-time I have tried to resolve a problem. These issues predate the pandemic, so can’t blame COVID related issues for this. I have changed all of my family’s accounts away from Vodafone.