I’ve never been treated so poorly by any big companies like I have with Vodafone. I damaged my phone 3 months ago, so I followed the correct procedure and called Vodafone to report this issue. After a few weeks I noticed it was really difficult for me to get to a local Vodafone store. What am I suppose to do? Call in sick at work? No! So I called in to speak to someone who advised me that they would do everything they can to send a blue label so that I can send my phone of repairs and that they will personally make sure everything goes through. Every day for 2 weeks I came home to see that there was no label been sent to my house? In frustration to this I called Vodafone to raise the fact someone’s made me a FALSE (PROMISE NUMBER 1) promise to me and got away with it. I then rang Vodafone to query this and they said they don’t know anything about it and that they will listen to telephone recording and get back to me after investigating this issue and let me know in 3-5 working days and tell me why I was made a false promise, the lady I spoke to was very nice and she said that she will personally look into this and get back to me 3-5 working days to let me know what the out come is (PROMISE NUMBER 2). I allowed 2-3 weeks more to pass by with out hearing anything from Vodafone. So I called again today, firstly the department I was put through to had problems with theirs systems and told me they are going to transfer me to another department, got through to the billing team who directed me to customer service who put me in touch with the insurance team and they said that it is a Vodafone issue and they cut the call on me, I’ve waited an hour and a half to be cut of by someone I shouldn’t have been transfer to. I then called again to speak to some (BACK TO SQUARE ONE). Eventually I got through to some one and I explained my issue to him and was really nice in a sense that he re-assured me that Vodafone is on my side and here to help and that I’m in safe hands. The out come of my situation was that I was advised to go to a local Vodafone store and get a replacement phone and that it was all arranged for me (PROMISE NUMBER 3). So I took time of work and managed to my local Vodafone store thinking my problem after 3 months and 3 false promises later will finally be resolved, instead I’ve gone to the store where they advise that they do not have the authority to give me a new phone and that I would need to call customer service my self. The fact that the store inside Westfield’s does not have signal I was advised that I will need to go outside a Vodafone store and contact Vodafone AGAIN to speak to someone on the phone who can help. At this point I’m 3 months into this problem, and I have 3 false promises, not to mention the inconvenience of being sent to a store who couldn’t help and this is all because of a lady I spoke to 3 months ago who couldn’t be bothered to do her job and send me a label. I’ve been palmed of, lied to and bullied into going to a store and for what? To be sent home without a resolution. I came home in frustration and decided I’m not going to let Vodafone bully me and ignore me so I called again 45 mins later I eventually got through and told the adviser that this is serious problem so he transferred to me to a manager who I spent a long time going though in detail what my problem was and he said that I would have to wait another week or so before I can get anywhere near a replacement phone and gave me no re-assurance, no mention of compensation for the loss of being to use my phone for 3 months all because a label wasn’t sent to me like it was promised INSTEAD I WAS LEFT ON HOLD AFTER BEING ON THE PHONE FOR 2 AND HALF HOURS AND THEN THE PHONE CUT!. I’ve lost 3 months worth of usage with this phone and cant get that back. Is this what you call customer service? Is this how a customer should be treated? Why could Vodafone not resolve my problem 3 months ago? Simple because they like over powering customers and bullying them in accepting the crap end of the deal that suits them. I will go as far as I can go to name and shame Vodafone for giving me such a hard time and still with no resolution. I pay every month for my line rental and I pay every month for insurance. HELP!