Very poor service, I cancelled my contract they sent me a pac code, 2 hours later I received a message saying thank you for staying with vodafone and listing all my new benefits. I spent 20 mins on hold trying to get in contact with them and again the next day a 50 minute call spent mostly on hold, finally I get it sorted out only to have the same happen the next day! Ridiculous. Additionally I have received an email from them saying thank you for sending in my handset and they will let me know if they can fix it. I never sent in any handset, my handset was bought privately and nothing to do with vodafone and its in perfect working order. They don't know their heads from their arses.