I tried to port my number, that I have had for fifteen years, from my existing contract to a new Vodafone contract and new phone supplied by my employer. I initially went into their shop and a staff member inputted all the details into his laptop and assured me it would take a few days. When it didn't happen I went back into the shop and spoke to another member of staff who assured me that it was not possible to transfer a number from Vodafone contract to a different Vodaphone contract. She explained the number I wanted to keep had to be transferred to Pay as you go. That couldn't be done in store of course. She assured me that everyone should know that and the 191 staff could swap it over in a couple of days. I rang the 191 number and asked for it to be swapped to pay as you go. I was told this would take 30 days, so set the ball in motion. The next day my partner rang them to upgrade her phone to an IPhone 6s and order an IPhone 5s for her son, the staff said that having spoken to a manager my phone could be put onto pay as you go in a couple of days. When that didn't happen I rang 191 again, always busy never anyone available and regularly placed on hold. I spoke to many different people, the porting team, the pay as you go team and the cancellation team or would have if I hadn't been cut off. Clearly the problem was beyond the intelligence of 90% of Vodafones staff, many of whom were difficult to hear and for whom English was obviously not their first language. All that aside, every one of them to whom I explained the problem, stated that they would have to transfer me to another department and then placed me on hold. I spent over two hours on hold, was cut off and just simply gave up on another occasion. I spoke to call centre staff and supervisors all of whom clearly had no idea what they were doing or how to resolve my problem, but were determined not to admit as much, instead they transferred my call and no doubt breathed a sigh of relief. I then emailed the porting team with all the necessary details, they emailed back to say the number I wanted to keep was not active? Well Vodafone, this might be a radical approach but why not do whatever is necessary to make it active, transfer the number as requested and email me to tell me what you have done and when the problem will be resolved? I don't know how much Vodafone pay their call centre staff but most of them are grossly overpaid. Eventually I spoke to an Irish lad who explained that the number cannot be converted to pay as you go without waiting 30 days and my number had been deactivated! He would have to have it reactivated and then I would have to wait 30 days. This wasn't ideal but at least I could believe him and trusted him to get the simple task completed. My girlfriends phone didn't arrive as promised as it was out of stock, but no one rang to tell her, whats more it hadn't been ordered! In summary Vodafone have to seriously review their customer services, the majority of staff are hopeless, disinterested, dishonest and doing massive reputational damage to the company. My problem is still not resolved a month down the line, but at least I now have some hope that it will be.