If all goes well (ie you get a phone, pay your bills) then its good. If you need to contact Customer Service, Complain, try to pay on the website, then it's as bad as bad can be. I have sent recorded delivery letters of complaint to the CEO and after 7 weeks have not even received the courtesy of reply. EVERY phone call is a wait of AT LEAST 30 mins. There are no ways to email Vodafone. Payments on the website does not work. It took two months to re-connect my son's phone after it was cut off without warning when the account was in CREDIT. WebChat can sometimes work but often the website states "We do not have enough Customer Service Reps for Webchat" NOTE that OFCOM stats suggest that Vodafone has MORE complaints than any other Mobile provider. Be warned .