I have been trying to get a refund from Vodafone for the past month. Each time I call and wait over 25minutes till I speak to someone. This was a new contract which I got and two days later I decided I didn't want the phone. However Vodafone had already taken their first month's instalment for that contract. I had not even set up the phone or activated the SIM card. I sent back the phone well wishing my 14days. Everything was going well up until I had to get my refund. Every time I called there was one excuse after the other. Atone point they could not give me a full refund because they claimed only half the amount was credited to my account meaning that I had used the SIM card and hence was being charged for that which isn't true because I never opened the sim pack. They started the contract cancellation process which took 5 days. Then they proceeded the process of getting my full refund on my account which would take another 5 days. That happened then I called back to get the full refund transferred from the Vodafone account into my bank account which was meant to take up to 5 days. After 5 days I called back and had to restart the process because yet again only half the money was available for a refund and it would take another 72hours fro them to request the other half then I would receive a text from them and call them back to process my refund back into my bank. At this point I was losing my patience and asked to speak to the manager who didn't help much and just apologised and said I would have to wait the recommended 72hours. This was annoying because as a manager he should be able to do more. I am very certain I made the right decision by cancelling this contract because their customer service is horrendous, appalling. They do not put the customer first. They need to improved their refund policy because if it was me owing them money they would have sent the bailiffs to my door two weeks ago. Will never be a Vodafone customer.