I've been with Vodafone for many years but as soon as my contact is up in switching. I've spent hours trying to contact their customer service team on various occasions. A couple of times I've spent well over an hour in a queue only for the phone to cut off without warning because their offices have then closed. I think the longest I've waited in a queue to speak to someone was 1 hour and 40 minutes. Diabolical. I went away on holiday last week and came home to find that I'd been burgled and a relatives phone has been taken. I called Vodafone and selected "lost, stolen or damaged" and STILL waited an hour to speak to someone to put a block on the number. Their customer service team aren't in the UK so I don't know if that has any thing to do with the amount of time you spend in a queue. Anyway, the phone that was stolen was up for contract renewal. My relative began a new contract with EE and early this morning (09:15 Sunday) we called Vodafone for a PAC number and were still told "we have exceptionally high call volumes" and waited for nearly an hour to speak to someone (yes even at that early hour). When we stated we wanted to cancel the contract and get a PAC number we were passed on to the "cancellation team" in the UK who asked "is there anything we can do to make you stay with Vodafone?" To which we stated all of the above and said "tell your owner they need to employ more staff". We were then given an apology by the nice lady on the phone who said "we have experienced high call volumes for the last few weeks" to which we replied "this has been going on for years, not the last few weeks, regardless we're not staying with Vodafone". We got the PAC number, phoned EE, got through within seconds, spoke to someone in the UK and were dealt with within 2 or 3 minutes. How can EE (and other service providers I suspect) get it so right and Vodafone get it so wrong?