I am horrified but not surprised by these reviews. They are all identical to my experience with Vodafone. My own experience is following an upgrade I was charged for a handset when the deal was no upfront cost. The price plane was £33 a month but the first bill after this was at £41.25. The sim was not activated - I was told a manual re-coding was needed - incidentally Vodafone were found wanting on this very same issue by Watchdog a year or two ago - I then had the 72 hour merry-go-round of call backs and promises that didn't materialise spanning three weeks. They then had the audacity to charge me for the handset at £63.84 - a charge I had not agreed to resulting in a total bill of £150.18. Some 13 hours of phone calls later to call centres that can only follow a script and no further on I wrote to Mr Jeroen Hoencamp CEO of Vodafone UK . His address is 'Vodafone House, The Connection, Newbury Berkshire RG14 2FN ' if you want to do the same. No response. I had instructed Vodafone that they were not authorised to take money from my bank account which I had not agreed as part of the contract but six days after they received my tracked letter they took the money! I am now in dispute and reporting the matter to Ofcom. I am also petitioning interested MPs in the House of Commons relevant committees to consider if Vodafone is too big - they have millions of handsets globally so customers that cant get issues resolved are simply collateral damage - this is a competition issue for the UK - my view is they should be broken up as a company because they are failing customers and they only get away with this because of their size. I also sit on a pension fund as an employee rep and we have shares in this company - quite ironic that my pensions savings are propping up this company that grotesquely abuses its customers. I will be petitioning them to attend Vodafone's AGM to see if there is a means to move a vote of no confidence in Hoencamp. If he cant get a grip on customer care should he be in a job? I would be embarrassed and ashamed if any of my own staff treated our clients in this way. My view is Hoencamp should be accountable - the whole company's systems are rotten to the core. If anyone UK customers want to raise the Vodafone ' too big to care' issue with your MP its really easy - just get the name of your MP off the web ( your post code will tell you if you don't know) and the address to write to is House of Commons London SW1A 0AA Ask them to pass your comments onto the All-Party Parliamentary Group PICTFOR ( The Parliamentary Internet, Communications and Technology Forum) with a request for the committee to explore poor customer care by mobile communication providers. This will not solve your problems with Vodafone overnight but at least we might collectively be able to put some heat on them to make them accountable for their shoddy treatment. Customers are treated like dogs so lets bite back!