If I could give them a negative rating, I would. Absolutely the shittiest company on this planet. And i have been with AT&T which is terrible in its own right. I have been with them for 4 years (mostly because I signed a 2 year contract when I arrived without knowing much and didnt have time to do research come contract renewal time and plus they try to entice you with shitty deals). My bad. But at least I speak from 4 years of experience: DO NOT USE THEM! USE ANYBODY else. EVERYONE is better. Seriously. I have friends on other networks and I myself have switched now. I am amazed that a company can treat its customer so badly they cry tears of relief when another company treats them normally. They have put me on expensive price plans without my consent, their tools to track minutes didnt work (this was 3 years back), their franchise scammed me out of 100 GBP, their dont insure the mobile device you get for free, they even messed up my number transfer. Oh and their customer service agents are rude and lie. CONSISTENTLY! This isnt a one time thing. Across 4 years they cant get their story straight! I can't believe a shitty ill managed corrupt company like this is still in business. Mine isnt a one off negative experience. It is consistently been bad. Oh their network coverage is also pretty poor outside London. most of my friends on O2 or Three have better networks than I dis especially for data. Anyways if you don't avoid them you'll probably learn the hard way. But they are TERRIBLE. I wouldnt deal with them again even if they paid me.