They disabled my SIM when I was in the US. Took me 5 days to get it fixed, that was the easy part. Getting compensation was like sticking pins in my eyes. The call centre staff (S Africa and Egypt!) have no authority to authorize payment and keep scheduling management call backs. Most times these do not happen so you have to recall and its groundhog day all over again. Every time I call they start to deny they disabled the SIM yet 8 calls ago they admitted it. Currently on 36 minute hold to talk to someone about cancelling my contract. I think they person just put me through to a closed call centre to get rid of me.