There is no customer service. The complaints department lie to you. They talk over you during telephone calls. They are rude and Insulting. Nothing has been resolved so we are taking things further and above this awful company. If you get through to Steve in Egypt, put the phone down, don't waste your breath even speaking to him. He promises things that dont happen and doesn't call you back when promised. He's the manager apparently but clearly doesn't know his own company's policy. We later spoke to the manager above Steve... turns out Steve doesn't even document your phone calls and add any notes to the complaints system. In total we have spent 7 hours on the phone to Vodafone, we have spoken to 8 different people, 4 being managers, and made 2 trips back to the Vodafone store where we brought the product. We have been offered £3 in compensation, and never been so insulted. I will never recommend nor purchase anything from this company again...ever.