I have experienced constant problems via my account as well as my partner's account with Vodafone. It started with charging us monthly paper billing. Every month we would opt out and every month they would charge us for paper billing anyway. They would take the charges off, assure us that it wouldn't happen again, even gave us credit on our next bill for the constant running around, but this problem has yet to cease 16 months into our 24 month contract. We are always having to go back and forth with them to take the billing off. When we decided we had had enough and wanted to leave (our phones had started to crash frequently by this date), they offered us an early upgrade. We agreed and for the past 3 days have spent hours and hours on the phone and via live chat to get the right phones sent out to us at the right location. At first they only managed to get one of our orders sorted. When we asked to get the other account sorted, they said the other would have to pay an early leaving charge. We refused and told them that they had already promised us an early upgrade so this was going against what they'd originally promised. When they finally agreed, they said that the new phone would be set up on the same account. We were promised a delivery the next day, but upon checking, there was no extra order placed on the account. Hours on the phone later, they promised it was sorted and would be sent to the correct address. This morning, we found out that the phone was NOT being sent to the correct address. AND once again they had deleted the other order. One phone arrived instead of two. Having been on the phone with Vodafone again today to fix this issue, we were told we were lying (despite our evidence of various Live Chat transcripts), but as a gesture of goodwill, they would send out the extra phone. We will see whether or not this problem has been fixed, but I have my doubts in all honesty. If you can't flick a switch on a computer for 16 months to take off paper billing on two accounts, I don't know why I expect you to be able to send out two phones instead of just one to the requested address.