Absolutely dreadful customer service! Phone 26 days old when it died, took it back to the shop who sent it off for repair (code for: report for "liquid damage" so we don't have to take responsibility) so even though they should replace it under the Consumer Rights Act 2015 they seem to think the law doesn't apply to them so long as they get a piece of paper blaming the customer! The phone was brand new, hardly used and hasn't seem a sniff of water, vapour, steam or any of the other silly reasons they gave that I might have caused it (fancy that, a mobile phone you can't use outside, near a cup of coffee or breath near?!? Who'd have thought!). Legal action to recover costs and a report to trading standards underway but please don't touch them with a barge pole as they're all lovely and fluffy when they're selling you the phone but turn into obnoxious idiots if you have a problem afterwards!